Privacy Policy

1. Privacy Overview

Holistic Wealth Retreat Jamaica respects your privacy. This Privacy Policy explains how we may collect, use, store, and protect personal information when you visit our website, submit forms, request information, check availability, make a booking, subscribe to updates, or contact us.

By using this website or submitting information to us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect personal information that you voluntarily provide when using our website, booking tools, forms, newsletter signup, or contact options.

• ✓ Name and contact information, such as email address and phone number.
• ✓ Booking details, such as arrival date, departure date, guest count, and accommodation preference.
• ✓ Event inquiry details, such as event type, preferred date, guest count, and special requests.
• ✓ Messages or notes you submit through contact forms or inquiry forms.
• ✓ Newsletter signup information, such as your email address.
• ✓ Technical information, such as browser type, device information, pages visited, and general website usage data.

3. How We Use Your Information

We use the information collected to provide services, respond to inquiries, manage bookings, improve the website, and communicate with guests.

• ✓ To respond to your questions, requests, or messages.
• ✓ To process booking inquiries and reservation requests.
• ✓ To manage event, retreat, or private gathering inquiries.
• ✓ To send booking confirmations, updates, reminders, or important guest information.
• ✓ To improve our website, guest experience, services, and communication.
• ✓ To send newsletters or promotional updates if you sign up or give permission.
• ✓ To comply with legal, safety, accounting, or administrative obligations.

4. Booking & Payment Information

If you make a booking through our website or a connected booking system, information may be collected to complete and manage your reservation.

• ✓ Guest name, contact details, selected dates, guest count, and booking preferences.
• ✓ Payment status, deposit information, booking confirmation details, and reservation history.
• ✓ Special requests related to your stay, event, accessibility, food preferences, or add-on services.

Payment processing may be handled by third-party payment providers or booking tools. We do not recommend storing full card numbers directly on the website unless handled securely by a compliant payment processor.

5. Contact Forms & Event Inquiries

When you submit a contact form, booking question, event inquiry, or retreat request, we may use the information you provide to respond and help plan your experience.

• ✓ We may contact you by email or phone using the information you provide.
• ✓ We may keep inquiry details for follow-up, planning, and recordkeeping.
• ✓ We may ask for additional information if needed to complete your request.

Please avoid submitting sensitive personal information unless it is necessary for your request.

6. Email, Newsletter & Marketing

If you subscribe to our newsletter, request updates, or agree to receive communications, we may send emails about retreats, events, special offers, property updates, or guest information.

• ✓ You may unsubscribe from marketing emails at any time.
• ✓ We may still send important booking or service-related messages if you have an active reservation or inquiry.
• ✓ We do not sell your email list to outside advertisers.

7. Cookies, Analytics & Website Tracking

Our website may use cookies, analytics tools, or similar technologies to understand website usage, improve page performance, remember preferences, and support booking or form functionality.

• ✓ Cookies may help the website function properly.
• ✓ Analytics may show which pages are visited and how users interact with the website.
• ✓ Third-party tools may collect technical data according to their own privacy policies.

You can usually adjust cookie settings through your browser. Disabling cookies may affect some website features.

8. How We Share Information

We do not sell your personal information. We may share information only when needed to provide services, manage bookings, operate the website, comply with obligations, or protect the business.

• ✓ With booking platforms, payment processors, form tools, email systems, website hosting providers, or other service providers.
• ✓ With staff, contractors, or approved service providers who help with guest communication, property operations, events, or add-on services.
• ✓ When required by law, legal process, safety needs, fraud prevention, or protection of rights.

9. Data Security

We use reasonable measures to protect information submitted through our website and booking systems. However, no online system can be guaranteed to be completely secure.

• ✓ We recommend using secure, reputable booking and payment platforms.
• ✓ We limit access to guest information where appropriate.
• ✓ We encourage guests not to send highly sensitive information by unsecured email or form fields.

10. Your Choices & Requests

Depending on your location and applicable privacy laws, you may have rights related to your personal information. You may contact us to request access, correction, deletion, or updates to certain information.

• ✓ You may ask us to correct inaccurate contact information.
• ✓ You may unsubscribe from marketing emails.
• ✓ You may request that we delete certain information where legally and operationally possible.
• ✓ We may need to keep some records for booking, tax, legal, security, or business purposes.

11. Children’s Privacy

Our website and booking services are intended for adults who are making reservations, inquiries, or event arrangements. We do not knowingly collect personal information from children without appropriate permission.

If you believe a child has submitted personal information through the website, please contact us so we can review and take appropriate action.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, booking tools, forms, services, legal obligations, or business practices.

The version posted on this page is the current version. Continued use of the website after updates are posted means you accept the updated Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy, your personal information, or how we handle website and booking data, please contact us.